LATE ARRIVAL POLICY
If late arrival is unavoidable, your service(s) may be shortened in order to keep on schedule. However, the original treatment price will be charged.
NO SHOW POLICY
If you, for any reason, need to cancel your appointment, we request a minimum of 24-hours notice so that we can offer this appointment to another client. 50% of the treatment price may be charged if a client does not show up for an appointment or if insufficient notice is given. Please call 0748470456 or send email to admin@zenwellnessmassage.com.au if you need to Cancel or reschedule.
INFORMED CONSENT DECLARATION
SCOPE OF PRACTICE
- Zen wellness massage is a licensed massage business
- Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
- Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
RESPECT FOR CLIENT NEEDS AND BOUNDARIES
- Zen Wellness Massage are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
- The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.
- The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
PROFESSIONAL BOUNDARIES
- Requests for sexual activity will not be tolerated and will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
- The breast and genital area will not be massaged under any circumstances. Lower back, hip and gluteal area will be massaged only with permission and can be worked through the draping if requested.
- Sexual interaction or discussion of any kind between the client and the Massage Therapist is NEVER appropriate.
- We do not massage anyone under the age of 18 unless the parent or guardian is in the room and signs a consent form.
CONFIDENTIALITY AND CONVERSATION
- The client may or may not choose to talk during the massage. Please note that any discussions between the massage therapist and the client is confidential except in the case of professional boundaries as listed above.
- We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, religious or private nature.
EXISTING AND NEW MEDICAL CONDITIONS
- It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc. that the massage may be continued.
- The client must also keep the massage therapist informed of any changes in health conditions.